BBrepairshop.com
9894 Bissonnet, Suite 240
Houston, TX 77036

Frequently Asked Questions
•  Do you accept orders via phone, email, fax, or postal mail?
•  I have questions about an item. Can your customer service agents physically obtain a product and give me more information about it?
•  I live in in a foreign country and your web site won't take my order. How can I place an order with you?
•  How do I know if you have a product in stock?
•  How can I check my order status?
•  What happens if I place an order and an item turns out to be backordered?
•  My order was shipped USPS and the link you provided doesn't appear to have been updated in a few days. Can you give me more information about my order?
•  I received a box from you but not all of the items I ordered were included. What should I do?
•  How long do you accept returns?
•  How do I return an item to BBrepairshop.com for replacement/refund?

Payment Methods
BBrepairshop.com accepts Visa, MasterCard, Discover, American Express, and PayPal as payment for orders through our web site.  Purchase orders are accepted with approved credit. Please call or email either our sales or accounting department for details. If you use PayPal we suggest that you do not select "eCheck" as your method of payment.  Customers who use eChecks as payment will have their orders held until the payment clears (3-14 days).  Walk-in customers may pay with a credit card or with cash.

Please note that all credit card orders where the AVS and CVV checks on the provided data are not perfect matches will be held until the information can be verified (AVS verifies the billing address and the CVV code is the last 3 digits on the signature panel of Visa, MasterCard, and Discover cards).  This will void the same-day shipping if an expedited shipping method is selected.  If your order is held we will email you requesting verification.  If we do not receive a response within 1 week, or if the information cannot be verified, then the order will be cancelled and a refund will be issued.

All transactions are handled in US Dollars.  Foreign customers should be aware that varying exchange rates may cause refunds to be issued for slightly less or slightly more than you originally paid if you cancel an order or return an item.

Shipping Methods:
UPS and FedEx are our primary shipping carriers.  Since neither UPS or FedEx do not deliver to P.O. boxes, we strongly recommend you indicate either a residential or business shipping address to avoid delays.

Standard Shipping – Packages will ship via UPS or USPS as requested (expect delivery in 3-7 days).  International orders will ship USPS Global Express or Priority.  Business day delivery only (M-F).

3 Day Select* – Time-definite shipping method.  Business day delivery only (M-F).  Expect delivery within 3 business days of shipment.  Orders placed before 3:00 PM Central Time will ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment).

2nd Day Air* – Time-definite shipping method.  Business day delivery only (M-F).  Expect delivery within 2 business days of shipment.  Orders placed before 3:00 PM Central Time will ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment)

Next Day Air* – Time-definite shipping method.  Business day delivery only (M-F). Contact us for Saturday Delivery.  Expect delivery within 1 business day of shipment.  Orders placed before 3:00 PM Central Time will ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment)

Canada (UPS Standard Ground to Canada) – International ground shipping (Canada only).  Limited to regions where UPS Standard delivery is available (orders will not be accepted from customers located in zip codes that start with "X", "Y", or "Z").  Business day delivery only (M-F).

*Time-definite shipments (3 Day Select, 2nd Day Air, and Next Day Air) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a partial refund issued to reflect the service that was received.

Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability. BBrepairshop.com reserves the right to select the carrier of their choice in shipping your order.

Abnormal Shipping Charges
Due to shopping cart malfunctions BBrepairshop.com, Inc. reserves the right to make corrections to customer orders after they are placed. With customer permission BBrepairshop.com may also make additional charges to a customer’s credit card after an order is placed.

Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully.  Unfortunately, there will be the occasional damaged item.

When shipping damage occurs please make sure that you do not dispose of the original shipping container or any of the packing material (if the original box and packing material are not available then we will not be able to file a claim and we will be unable to replace your damaged item).  Please pack the damaged item back up as you received it and contact us immediately via email (shipping@BBrepairshop.com) or phone.  Make sure that you include a detailed description of the damage to the item, as well as a description of the package if there is any damage to the carton.

Once you have notified us of the damage we will start a claim with the shipping carrier.  A representative of that carrier may contact you regarding a pickup or an on-site inspection.  Once the package has been inspected by the carrier we will ship out a replacement for the damaged item.


Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer refuses the package, is not available for several days for delivery, or if the address entered is incorrect or incomplete.  In this case, the customer will be responsible for all shipping charges.  If the customer chooses not to have the item reshipped, they will be subject to a 20% restocking fee before they are credited back for the items.  In addition, any postage due associated with a recovering a refused package will be deducted from the refund.  
Once the order is shipped, it may not be refused due to delays in shipping or order processing.

NOTE: We will not pay recovery fees for ANY refused Canadian shipments.  Canadian customers who refuse packages will not receive refunds for the items that were shipped and the products will become the property of UPS. If you decide that you do not want the items then you will need to accept the shipment and then contact us at rma@BBrepairshop.com to receive return authorization.

Freight Forwarders:
BBrepairshop.com ships throughout the United States as well as wordwide.

Customers in other countries may place orders with us using a freight forwarding company as your shipping address (if the address of the forwarding company is listed as an authorized secondary address with the credit card issuer) but we will provide no support on any products that are ordered and will not be responsible for lost, damaged, or incomplete packages. If you use a freight forwarding company then you do so at your own risk.
 
Return and Exchange Policy
Terms and Conditions:

1.        All returns and exchanges must be initiated within 15 days from when the products are delivered.  Returns must be received by a BBrepairshop.com employee within 15 days of receiving an RMA number.
2.        All products must be received in new, resalable condition.  The condition of the product will be determined at our discretion.
3.        Customers are responsible for all return shipping costs.  This is analogous to paying for gas to drive a product back to the store you bought it from.  Packages that arrive "COD" or "Postage Due" will be refused.
4.        A 15% restocking fee will be charged for all non-defective returns.  A larger restocking fee may be deducted if the returned merchandise is not resalable.  The 15% restocking fee may be waived if an exchange for a similarly priced item is desired.
5.        Packages refused by the customer will be restocked with a 20% fee deducted from the refund. In addition, any postage due or brokerage fees associated with recovering a refused package will be deducted from the refund.
6.        Shipping charges are not refundable once an order has shipped.
7.        Returns will not be accepted without an RMA number on the outside of the shipping container.  Email rma@BBrepairshop.com to receive an RMA number.   Please include your order number, your name, the product that you wish to return and a reason for the return. Unauthorized returns will be refused or returned at your expense.
8.        We may, for some items, cross-ship a replacement for an item that was DOA. In that situation we must receive the defective product back within 15 days of your being issued an RMA number or we may charge your credit card for the cost of the replacement item (plus shipping).
9.        Authorized returns will be processed within 7 business days of when they are delivered. Unauthorized returns and refused packages can take up to 3 weeks to be processed and may be refused or returned to you at your expense. If your return has not been processed within that time please email rma@BBrepairshop.com.
10.        Returns will not be accepted for any of the following:  

Defective Items:
If an item is DOA (or fails within the first 90 days) then please contact us at rma@BBrepairshop.com for an RMA number and we will replace the item for you.  Replacement of defective items reported within 72 hours of delivery will be sent out via the shipping method originally paid for.  Replacement of items that failed after that (but still during the first 90 days) will be shipped out UPS Ground.

Return Shipping instructions:
All returned items should be packed in the same manner as they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. You will need to write the RMA number that was issued on the outside of the shipping container (do not mark the product box) or on the shipping label. You are free to use any carrier that you choose (we recommend UPS) but we strongly suggest that you purchase Insurance and Signature Confirmation as we are not responsible for any packages lost or damaged during the return trip. In the event that a package is listed as"Delivered" but cannot be found, only the signature of an BBrepairshop.com employee will suffice as proof of delivery to our warehouse.

Disclaimer, Limitation of Liability, and Other Considerations
We strive to provide our customers with as much information as possible about the products that we sell.  However, you should be aware that the pictures shown may not be of the exact products sold (although we will do our best to point out any differences).  In addition, since most of the technical data on our site comes from our suppliers and from the manufacturers of the products, we cannot guarantee that it is all 100% correct as products do occasionally change after an initial shipment.  
Unacceptable differences must be reported BEFORE a product is used.  Returns initiated on used products where details differ from those given on our site will be treated as standard returns and all policies given above regarding standard returns will apply.

BBrepairshop, Inc. does not warrant merchantability or fitness of use for a particular purpose on any of the products on our web site.  Any compatibility information given on this site comes from the manufacturer of the given product and was not determined by our staff through internal testing.  Product intros were not written by technical professionals and any claims should be considered as opinion, not fact.  It is the customer's responsibility to verify that the product(s) purchased will function
in the capacity desired before placing an order.

By placing an order on BBrepairshop.com you first agree to abide by all of the terms, conditions, and policies given in this document, and second agree that under no circumstances shall BBrepairshop.com,  its officers, employees, or other representatives be liable for any special, incidental, indirect, consequential, or punitive damages, including but not limited to loss of data or loss of profits.  The sole and exclusive maximum liability to BBrepairshop.com arising from any product or service sold on
this website shall be the price of the product ordered.

Finally, prices, products, availability, offers, and policies are subject to change without notice.